Shipping & Returns

Returns Policy

Your satisfaction is our goal. You may return most new, unopened items within 30 days of delivery for a full refund if you are not satisfied with your purchase for any reason. Unless damaged or defective at time of delivery, merchandise must be in saleable condition with the original packaging to qualify for a refund. We will not refund the shipping & handling charges.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


The Mass Audubon Shop ships to the 48 contiguous United States. If you have specific shipping requirements or are located in Alaska or Hawaii, please contact us for assistance.